Police around the country are warning people about a Covid-19 testing scam. It is after a member of public was called by a person pretending to be from the NHS track and Trace service.
Below is a transcript of the phone call:
Scammer: “Good morning, I’m calling from the NHS track and trace service. According to our system, you are likely to have been in close proximity to someone who has tested positive for COVID-19. This means that you now have to self-isolate for 7 days and take a COVID – 19 test”
Resident: “Okay. Can you tell me who that person was?”
Scammer: “I’m not able to tell you that. That is confidential information”
Resident: “Right. Um………so…………”
Scammer: “But you need to be tested within the next 72 hours. So, can I just get the best mailing address so that we can send a kit to you?”
At this point the resident provided their address.
Scammer: “thank you – and I just need to take a payment card so that we can finalise this and send a kit to you.”
Resident: “No – that’s not right. This is part of the NHS so there’s no charge.”
Scammer: “I’m afraid there is. Can you give me the card number please-this is very important, and there are penalties for not complying?”
The resident hung up the call at this point.
“This is a scam”, a government tracer has confirmed. “There are no payment details of any kind taken by ANY of our teams.”
“Please do not give out your bank or payment details to anyone saying they are from track and trace. Track and trace will only confirm details with you and offer advice, they will not ask for any bank or payment details EVER.” Tracers will also provide people with a phone number and website where they can confirm who the caller is.
Dawlish Neighbourhood Policing Team